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ATTENTION!
Online payment possible throughout the event. Sale of tickets for cash only possible at MCK Katowice.
Online discount coupons valid only until 4.11.2023
Online payment possible throughout the event. Sale of tickets for cash only possible at MCK Katowice.
Online discount coupons valid only until 4.11.2023
Full price list is available here
Before you continue please make sure you have read the “Terms and Conditions of PASS purchase” (below). Proceeding to on-line payment you agree to and accept the “Event Regulations” . Credit card transactions’ and e-transfers’ settlements are handled by Settlments Dotpay Center (Centrum Rozliczeniowe Dotpay).
By purchasing the ticket you agree with :
“I hereby declare that I am aware that the organizer and administrator of personal data is Chagowska Productions and I agree with privacy policy”
PRIVACY POLICY
Terms & conditions of pass purchase
PASS RETURN
RESALE OF PASSES-OWNER CHANGE
PASS TYPE EXCHANGE
FREE PASSES AND SPECIAL OFFERS
E-TICKETS and FESTIVAL WRISTBANDS
ADDITIONAL INFORMATION
- There is a 14 day return policy when purchasing a pass. After the 14th day from the date of purchase, we do not accept pass returns for any reason. This includes any accidents or emergencies.
- Passes purchased after 24.10.2023 can only be returned until 07.11.2023. Receiving the wristband at the festival office automatically blocks the possibility of returning it.
- Multipasses (couple passes, group passes registered as one pass for many people) are treated as one pass are purchased by one transaction, which means that only the entire pass can be returned. Half or part of the pass cannot be returned.
- Transfer of funds:
There is also an option to transfer part of the funds to any event within a year of the event that the participant cannot attend.
– When applying until 14.10 ( included) it is 80% of the amount paid
– After 14.10 until the start date of the event on 9.11.2023 it is 50% of the amount,
The transferred funds are saved for use in our ticketing system and can be used to purchase a ticket for another event of the participant’s choice. (The amount is issued as a discount code)
- Within 50 days from the purchase of pass from the organizer, but not later than on 3.11.2023 you can resell your pass without charge.
- Resale of passes and change of the name assigned to the pass can be made only once, no later than 3.11.2023. A purchased pass cannot be resold to another person. The 14-day return policy does not apply after a change of owner. The organiser does not act as an intermediary in the search for a new purchaser. Participants settle the accounts with each other.
- The original owner of the pass sends a notification of the change to the organiser at registration@elsolfestival.pl by 3.11.2023 the latest, stating the name and email address of the new owner.
Title: Resale of pass
Message:
Name and Surname of the original owner:
E-mail of the original owner:
Pass type:
Name and surname of the new owner:
E-mail of the new owner:
Country & city:
Comments: - Within 48 hours from receiving confirmation of this notification an OWNER CHANGE FEE needs to be paid according to received instructions. The amount of the FEE depends on the moment of proceeding the change:
15 EUR (*) – change notified and fee paid until August 20th, 2023
30 EUR (*) – change notified and fee paid from August 21st to October 20th, 2023
50 EUR (*) – change notified and fee paid from October 21st to November 3rd, 2023 – LAST MINUTE mode of changes (for last weeks before the event) - (*) In case of limited EARLY BIRD VIP PASS and passes in SPECIAL PROMOTION tickets the fees is: 30 EUR until 20.08.2023 and 50 EUR from 21.08.2023 until 3.11.2023.
- SPECIAL CLASS PASSES may be subject to separate resale rules indicated at the description of the particular ticket.
- Passes bought in SPECIAL OFFERS might be subject to separate resale rules at the description of the particular OFFER.
- After 3.11.2023, we do not accept requests for change of pass owner regardless of the reason.
- Part of the pass purchased as a couple pass or group pass, can be resold. However, when changing the owner of the pass, it is necessary to maintain the ratio, that is, the resale is done as Leader-Leader, Follower-Follower.
- Transfer of funds:
There is also an option to transfer part of the funds to any event within a year of the event that the participant cannot attend.
– When applying until 14.10 ( included) it is 80% of the amount paid
– After 14.10 until the start date of the event on 9.11.2023 it is 50% of the amount,
The transferred funds are saved for use in our ticketing system and can be used to purchase a ticket for another event of the participant’s choice. (The amount is issued as a discount code)
- It is possible to exchange a pass type for another for a similar or wider festival package for an additional charge in the following options:
– EXTENSION of the festival package, e.g. Salsa Pass to VIP Pass, etc.
– CHANGE of a style pass, e.g. Salsa Pass to Bachata Pass, etc. - In order to do that, you need to inform the organizer about your wish to exchange the pass and pay the difference in price between the original and new pass, according to the price list. In the case of exchange for a cheaper pass, the organiser will not refund the price difference.
- After the change of pass type, the 14-day return policy does not apply.
- Reduction of festival package is treated as a return, possible only within 14 days after purchase.
- Passes to elSol 2023 Fall Edition won in competitions or received free of charge are not refundable, transferred to another event or edition or exchangeable for cash. It is possible to extend the package of such a pass under the general conditions of sale. If the winner of a competition already holds a pass for a given edition, he/she may rewrite the competition pass to another person within a maximum of 7 days of the announcement of the competition results. Otherwise, the transfer of the winning pass is not possible.
- Passes sold as part of PROMOTIONS AND SPECIAL OFFERS may be subject to separate return, resale and exchange rules, which are specified in each promotion’s regulations.
- In order to receive festival wristbands and gain entry to the event, it is necessary to present the NAMED ETICKET and the ID or any document with a photo.
- It is OBLIGATORY to wear the festival wristband during the entire festival. It must be shown every time when asked by festival staff or security personnel.
- Each participant is entitled to 1 festival wristband for the whole event, issued upon registration. We will change them only if the wristband is broken for reasons beyond the user’s control. In such a situation, bring the damaged wristband to the festival office and exchange it for a new one.
- Please make sure that your wristband is not too tight or wide when you put it on at the festival office, as this cannot be a reason for a wristband complaint.
- We would like to kindly inform you that during the event photos will be taken and video materials will be recorded, which may include images of individual persons participating in it.
Customer service and Company address data:
CHAGOWSKA PRODUCTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ SPOŁKA
KOMANDYTOWA
UL.LUDWIKA RYDYGIERA 13/294
01-793 WARSZAWA, POLSKA
NIP: 5252621566